Returns and Refunds Policy

At Fylvena, your satisfaction is at the heart of everything we do. If something isn't right, we're here to help.

📦 Return Period You have 90 days from the delivery date to return an item — no questions asked.

💡 Return Conditions

• The item must be unused and in its original condition.
• Original packaging is recommended but not required.
• Please contact us before returning anything so we can provide the correct instructions for your order.

💸 Return Costs

• If the product is damaged, defective, or incorrect, we will cover the return shipping costs.
• If you simply changed your mind, the customer is responsible for the return shipping costs.

✅ Refund

• Once your return is received and inspected, we will issue a full refund (product + original shipping costs) to your original payment method.
• Refunds are processed within 7 business days of receiving your return.

📩 How to Request a Return Simply send us an email at: kontact@fylvena.com Please include your name, order number, and reason for return (optional).